We aim to help people with every level of licenses, but we are giving priority support to our Enterprise and Professional users.
Please note support includes only features related to Conduktor desktop.
Valid support requests include:
- issue with license
- Conduktor usage question
- Conduktor bug
- Feature requests
We cannot help you with the following items:
- Connecting to your Kafka clusters (besides what’s in our documentation)
- Setting up or troubleshooting Kafka Security
- Question about Apache Kafka usage in general
Please note we currently are not able to provide SLA for support, as we are two very busy humans. We still generally answer any support ticket within three business days (and often much less). Rest assured are working on scaling up our teams to have a dedicated support resource.